10-25-2024, 04:44 AM
Thank you for acknowledging that the way you chose to handle the situation was not appropriate, it seems you fully understand that there were better ways you could have gone about it, and would not handle it the same way again if it were to come up.
We acknowledge that you were caught in this unfortunate situation because the player you had /ignored was circumventing the ignore using the discord channel, and due to the limitations of the plugin, there's nothing we can do to fix it, except handle it manually when the situation arises.
Regarding the point you highlighted, I'm glad you brought that up, as I was going to mention it too. When something is happening in the server that requires staff attention, and if staff are afk/not responding, yes, the appropriate action is to ping staff in #get-help. However, you waited 40 minutes after she started talking to you, before reporting it in #get-help? By the time you pinged staff, the fight was over, so I'm a bit confused on your analogy about staff taking hours to reply, that we needed to respond quicker to stop the grease fire from becoming catastrophic, when actually the blaze had already turned into an inferno and burned down to embers before staff were even notified... If you had pinged staff at the start, there may have been someone available to put a stop to it before it got so out of hand. Just food for thought. In the future, please ping staff right away.
We acknowledge that you were caught in this unfortunate situation because the player you had /ignored was circumventing the ignore using the discord channel, and due to the limitations of the plugin, there's nothing we can do to fix it, except handle it manually when the situation arises.
Regarding the point you highlighted, I'm glad you brought that up, as I was going to mention it too. When something is happening in the server that requires staff attention, and if staff are afk/not responding, yes, the appropriate action is to ping staff in #get-help. However, you waited 40 minutes after she started talking to you, before reporting it in #get-help? By the time you pinged staff, the fight was over, so I'm a bit confused on your analogy about staff taking hours to reply, that we needed to respond quicker to stop the grease fire from becoming catastrophic, when actually the blaze had already turned into an inferno and burned down to embers before staff were even notified... If you had pinged staff at the start, there may have been someone available to put a stop to it before it got so out of hand. Just food for thought. In the future, please ping staff right away.