[Grimm_Wolfe]

(12-24-2016, 08:35 AM)Oshakai Wrote: If I fits, I sit.

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This story revolves around a collective disdain for people whose indecision holds everything up.  This isn't a terribly well-known fact, but a store's crew is graded on how fast we get food out the window, we're timed on each order.  That's right, timed.  From the moment a customer pulls up to the microphone booth and the moment they pull off with food, a timer is going.  No matter how long the customer takes or how big their order is, we're timed to get food out within 3min 30sec.  The times are averaged at the end of the night and compared to the 3:30 standard.  For anyone who understands averages and outliers, you'll know a single order may skew the average immensely.  This is why mistakes are made, this is why cashiers rush you, this is why we get irritated.  Good times equate to recognition, efficiency, and pay raises.  Bad times equate to a lot of yelling, disapproval, and employment terminations.  Now that you understand this, here are examples of this timer causing issues.

- One time, a man came through our drive-thru and asked the cashier what was on multiple items, added/removed items from his order, then proceeded to scrap his whole order and just get water.  He was in our drive-thru for 7min+ for a free cup of water, which held up the eight cars behind him that caused a micro-rush and bad times.  People do this all the time with drinks and food, some of them then file a false complaint.

- A drunk/high customer comes through the drive thru, makes and order, pulls up, and gets their food.  They'll then say, "this isn't what I wanted, you got my order wrong".  Well, these mush-minded people forget what they ordered or can't talk right.  This holds us and other customers up because we have to deal with essentially an angry, irrational, indecisive child that slurs their words a lot.

Now, here's where things get interesting, a regional manager can survey all the stores' time in their area and see us all working via cameras.  When bad times crop up, they may call us up, ask what's going run, and tell us to run our asses faster to fix the time.  That would be dandy and practical if there were more than three people running/cleaning a whole store.  Needless to say, there's a lot of stress.

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(12-24-2016, 10:34 AM)Patty Wrote: The Waffle Syrup

This is one of the grosser stories I have and one of the shortest.  One day, when I came onto an afternoon shift, County, a manager, was detail cleaning the whole store.  She was moving shelves, boxes, equipment, and appliances to clean.  Well, she walks up to me and says, "Here, look at this" and she passed me a small package of waffle syrup; the kind you receive in some hotels or fast-food joints on a breakfast menu.  Now, I have never worked the morning shift in my entire time at this store, nor had I ever eaten breakfast at my store at this time.  I said, "Huh, I didn't know we have waffle syrup" to which County replied, "Yup, we had waffle syrup over a year ago; I found this in the corner"

In other words, this store was never fully detail cleaned for over a year...