[TheOnlyKat]

Most commonly when updating versions, (in this case 1.14.2) there are many questions people ask or bring up during the process.

• We will NOT reset the server without large amounts of warning. If there is ever a reset planned, players normally are able to vote. If a reset IS PLANNED, staff will give months in advance of warning on the server, forums and discord.
  
• "You are not whitelisted on this server" if this is coming up while you're trying to log in, you are NOT banned. Staff are just working on something which requires players to be offline as staff need to focus on fixing or improving something on the server, like testing out commands, plugins or any issues to be fixed. 
  
• Commonly with a new version and server updates there IS lag. Please do not complain, we understand it is frustrating, however sometimes we have to allow the server to get used to all the block changes while people actively play. Complaining will NOT fix the lag, it just causes irritation and in fact more stress. Thank you :)
  
• If there is any issues, such as item loss, glitches or plugin issues please make sure to contact staff via Discord or the forums about it. We are happy to help during this, however sometimes we may be preoccupied trying to focus on the stability of the server. 
  
• While being whitelisted, we do not add players to the whitelist. If you see names online, they are most likely staff or trusted players helping out with something on the server. Asking to be added to the whitelist will do nothing. 
  
• We all understand you're excited to play the new versions, but there is sometimes rules in place to help the server run smoother. In addition to this, rules are still rules, please try to refrain from using caps although we understand its cool to see new items in the game!
  
• Any questions about updates are normally answered shortly after release and or server update. If your question has not been asked feel free to use #general or #get-help on discord. If questions like "are we resetting" or "when will the server be back up" are asked, these questions normally are repeated multiple times. Staff will let you know if there is a reset or will announce when the server is up.