11-10-2017, 06:12 AM
(This post was last modified: 11-10-2017, 06:12 AM by Grimm_Wolfe.)
Selfish Generosity (?)
Two instances of pretty much the same thing happened today. It would seem that people are using pre-paid debit cards at work, which is fine. However, two people came up short on their orders. One person was short $0.09 and the other was ~$1.07 (or something) when they tried using their cards. This means that the difference has to be made up somehow or the order voided. Now, I was the only cashier on shift during these two times, which means all the tips in the tip-jar are mine. Rather than void the order and undertake the semi-tedious task of writing up a ticket describing why the cash registers' records seem off, I decided to use some of my tips to pay for the remainder of the orders:
A ) it settles the registers, so I don't have to write up a ticket.
B ) customers are happily surprised.
C ) I have more time to do other stuff.
The customer with the $0.09 difference was pleasantly surprised and thanked me. The customer with the $1+ was more reluctant but I insisted, because it would work well in both of our favors. By the end of the day though, a customer gave me a $5.00 tip and others dropped a lot of quarters in the jar for me, which more than paid off the losses and bolstered my usual average.
"Ma'am?"
This happened in the drive-thru today. Mrs. Phone, a regular, came through for her usual order of a single old-fashioned cake donut. I bagged the order up, she gave me a $1.00, I cashed out the order, gave Mrs. Phone her $0.04 in change, turned to get her order, turned around, and she was driving off; she left her donut. Vine and I watched as she approached the intersection by our workplace, and then perform an ass-backwards 3-point turn to come back for her donut. She looked pretty embarassed about the whole thing.
"No, No, No, No, No; Yes!~"
Today had a shit-ton of advanced-notice orders that I had to prepare by 8AM for eight people/organizations, which totaled over 30 dozen donuts of a mixed variety that I needed to pack. This task would normally only take ~35min only if you didn't have anything else to do. Between all my other opening duties and sales, these orders took 4hrs to complete, which is when I received this call for an order:
Person: Hello, I'd like to place an order
( e-e another?)
Grimm: Sure, what would you like?
Person: Alright, to start, we'll need 10dz glazed donuts.
( Why? D: )
Grimm: Okay, would you like anything else?
(please, say 'no')
Person: Yes, I'd like 2dz cinnamon rolls and 2dz apple fritters.
( NO! WHY! )
Grimm: Alright, would you like anything else?
Person: No, that will do it.
Grimm: When will the order be picked up?
( Please, do not say in the next 10min ;~; )
Person: Tomorrow at 7AM
(Fuck yeah! I won't have to make that shit!)
Grimm: Sounds goods, we'll have it ready for you tomorrow!
Person: Thank you, you have a nice day!
Grimm: You, too! ^-^
(Those poor sons of bitches opening tomorrow lol)
Two instances of pretty much the same thing happened today. It would seem that people are using pre-paid debit cards at work, which is fine. However, two people came up short on their orders. One person was short $0.09 and the other was ~$1.07 (or something) when they tried using their cards. This means that the difference has to be made up somehow or the order voided. Now, I was the only cashier on shift during these two times, which means all the tips in the tip-jar are mine. Rather than void the order and undertake the semi-tedious task of writing up a ticket describing why the cash registers' records seem off, I decided to use some of my tips to pay for the remainder of the orders:
A ) it settles the registers, so I don't have to write up a ticket.
B ) customers are happily surprised.
C ) I have more time to do other stuff.
The customer with the $0.09 difference was pleasantly surprised and thanked me. The customer with the $1+ was more reluctant but I insisted, because it would work well in both of our favors. By the end of the day though, a customer gave me a $5.00 tip and others dropped a lot of quarters in the jar for me, which more than paid off the losses and bolstered my usual average.
"Ma'am?"
This happened in the drive-thru today. Mrs. Phone, a regular, came through for her usual order of a single old-fashioned cake donut. I bagged the order up, she gave me a $1.00, I cashed out the order, gave Mrs. Phone her $0.04 in change, turned to get her order, turned around, and she was driving off; she left her donut. Vine and I watched as she approached the intersection by our workplace, and then perform an ass-backwards 3-point turn to come back for her donut. She looked pretty embarassed about the whole thing.
"No, No, No, No, No; Yes!~"
Today had a shit-ton of advanced-notice orders that I had to prepare by 8AM for eight people/organizations, which totaled over 30 dozen donuts of a mixed variety that I needed to pack. This task would normally only take ~35min only if you didn't have anything else to do. Between all my other opening duties and sales, these orders took 4hrs to complete, which is when I received this call for an order:
Person: Hello, I'd like to place an order
( e-e another?)
Grimm: Sure, what would you like?
Person: Alright, to start, we'll need 10dz glazed donuts.
( Why? D: )
Grimm: Okay, would you like anything else?
(please, say 'no')
Person: Yes, I'd like 2dz cinnamon rolls and 2dz apple fritters.
( NO! WHY! )
Grimm: Alright, would you like anything else?
Person: No, that will do it.
Grimm: When will the order be picked up?
( Please, do not say in the next 10min ;~; )
Person: Tomorrow at 7AM
(Fuck yeah! I won't have to make that shit!)
Grimm: Sounds goods, we'll have it ready for you tomorrow!
Person: Thank you, you have a nice day!
Grimm: You, too! ^-^
(Those poor sons of bitches opening tomorrow lol)